Return & Exchange Policy
At Urbanique Mood, we want you to love what you wear. If something isn’t right, we’re here to help.
Exchange Window
We accept exchange requests within 7 days of the delivery date. After 7 days, we’re unable to process exchanges.
Eligibility
To be eligible for an exchange, the item must be:
- Unworn, unwashed, and in its original condition
- With all original tags attached
- In its original packaging
Size Exchanges
If the size you ordered doesn’t fit, we’re happy to exchange it for a different size — subject to stock availability.
Damaged or Defective Items
Contact us within 48 hours of delivery with clear photos. We will arrange a free replacement at no extra cost.
How to Request an Exchange
- WhatsApp us at +92 XXX XXXXXXX or email info@urbaniquemood.com
- Share your order number, the item, and the reason
- We’ll guide you through the courier return process
Return Shipping
- Size exchanges / change of mind: return courier paid by customer
- Damaged, defective, wrong items: we cover return and replacement delivery
Non-Returnable Items
- Items marked Final Sale or Clearance
- Items without original tags or packaging
- Items showing signs of wear, wash, or damage not caused by us
Refunds
We primarily offer exchanges, not refunds. Where a replacement isn’t available we issue store credit or bank transfer refund within 7–10 working days.
Questions?
WhatsApp: +92 XXX XXXXXXX
Email: info@urbaniquemood.com